Hayward & Partners Programme
Retention Process Training (RPT)
Customer retention training that helps dealership teams maximise loyalty, repeat business and the EV transition journey.
Overview
A full-day, in-house module focused on maximising customer loyalty, increasing repeat business, and supporting the EV transition journey.
Morning classroom session
Your sales team is equipped with essential skills to retain and re-engage existing customers, including follow-up strategies, customer lifecycle engagement, EV retention conversations, and advanced objection handling to increase confidence and conversion.
Afternoon customer contact
Teams put their learning into practice through live contact sessions designed to re-ignite relationships, secure appointments, and drive renewed showroom traffic.
Coaching and outcomes
Ongoing one-to-one and team coaching ensures consistent performance improvement and measurable output throughout the day.