Now the Retention Acceleration Programme (RAP) has concluded I just wanted to express my gratitude for the success we have achieved, due in most part to your engagement with the Managers and wider team. You have made it clear that success is driven by my colleague’s enthusiasm and commitment. Clearly this is encouraged by your skill in “selling the benefits” of a robust process and continued focus on a structured approach to renewals
I would have no hesitation in recommending Hayward & Partners and this programme to other Retailers as we have exceeded our targets and I believe we will show continued growth going forward.
Toni Buckley – General Manager
Bristol Street Motors Hyundai Exeter